April 2010
5 posts
People prefer e-government →
The internet is the way most people contact government according to the foreword of this Australian Bureau of Statistics report.
How well does this reflect the views within government about electronic service delivery? I suspect folk inside Council still see face to face interactions and the phone as their primary service delivery channels with the web site still considered by many as a fringe...
2 tags
Impressed with Hobsons Bay City Council
The core of any implementation of a document and records system, ECM, call if what you will, is end user take up.
I was fortunate to be part of a meeting of our community of local government Objective users this week. Hobsons Bay City Council gave a brief but punchy presentation of the way they had gone about their implementation. Lots of ticks in all the right boxes. Good process, paid...
2 tags
2 tags
Gov 2.0 ≠ Web 2.0. →
My colleague, David Eade, very eloquently articulating the key differences. Presentation recorded at recent IIM event.
The key message is that government cannot anticipate all the needs that its information can serve. Presenting information as an application will only address some of these needs. Presenting the data in a consumable form means that the community, market and academia can build...
March 2010
4 posts
Auckland engaging with collaborative authoring. →
Link to CIO interview with John Holley, Auckland Regional Council
Couple of key quotes if you’re too lazy to click… ;-)
“For me part of its was leading the organisation to change. It’s about process improvement and the government 2.0 stuff,” he says. “How do we more efficiently engage with the public? And how do I get the Gen Y people to engage with issues like transport?”
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